Cancellation & Refund Policy

Vendor-set policies, within platform limits

Each vendor sets their own cancellation and refund terms, shown on their profile before you book. Khushly sets outer limits on how restrictive a vendor's policy can be, so no vendor can set a policy offering zero refund under any circumstances.

What's locked in at booking time

The cancellation policy that applied when you booked is the one that governs your booking, even if the vendor changes their policy for future bookings afterward.

How refunds are processed

Refunds are returned through the same payment method used to pay the deposit. Refund timing depends on the payment processor and is typically a few business days.

Rescheduling

If you reschedule to a date that falls into a different pricing tier, you'll see the recalculated price and must confirm it before the change takes effect. Nothing changes silently.

Disputes

If you and a vendor disagree about a cancellation or refund, contact Khushly support and we'll review the booking's full history to help resolve it.